Last updated: July 2026 · NL Curantis International Pvt Ltd
REACT Air Ambulance (operated by NL Curantis International Pvt Ltd) is committed to protecting the privacy and confidentiality of all patient and user information. This policy explains what data we collect, why we collect it, and how it is safeguarded.
01
Information We Collect
When you contact us or use our services, we may collect:
Personal identification: Name, age, gender, nationality
Medical information: Diagnosis, current condition, treatment history, and other clinical details required to plan and execute safe medical transport
Contact details: Phone number, email address, and location
Payment information: Billing details processed securely through authorised payment gateways
Technical data: IP address, browser type, and pages visited on our website (via cookies and analytics tools)
02
How We Use Your Information
We use the information collected solely for the following purposes:
Planning and coordinating your air ambulance or medical transport mission
Communicating with you regarding your booking, flight status, and medical team
Coordinating with receiving hospitals, referring physicians, and ground transport teams
Processing payments and maintaining financial records as required by law
Improving our website, services, and operational protocols
Complying with regulatory and legal obligations (DGCA, health authorities)
03
Medical Data Confidentiality
All patient medical data is treated as strictly confidential. We follow medical ethics guidelines and applicable Indian health data regulations. Patient information is:
Shared only with clinical staff directly involved in the patient's care
Never sold, rented, or disclosed to third parties for marketing purposes
Retained only for the period required by law and clinical standards
04
Data Sharing
We do not sell or trade your personal data. We may share information with:
Medical partners: Receiving hospitals, referring doctors, and specialist consultants involved in your care
Aviation authorities: DGCA and other regulatory bodies as legally required for flight operations
Service providers: Payment processors and IT service providers operating under strict confidentiality agreements
Legal authorities: Where disclosure is required by law, court order, or to protect the safety of individuals
05
Cookies & Website Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and anonymous. You may disable cookies in your browser settings without affecting your ability to contact us.
06
Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All sensitive data is transmitted over encrypted (HTTPS) connections.
07
Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where legally permissible
Withdraw consent for non-essential data processing at any time
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last revision. Continued use of our services after changes constitutes acceptance of the updated policy.
09
Contact Us
For any privacy-related queries or concerns, reach us through any of the following: